Ringing a company to move an appointment you cannot keep

A client telephones a company's front desk because his return flight now lands too late for the appointment he booked. The receptionist checks the diary, offers two alternatives, and the two of them agree on a new day and time before ending the call.

1. A: Good morning, Carter and Hale, Emma speaking. How can I help?
2. B: Oh, hello. It's Daniel Rossi here. I've got an appointment with Ms Carter on Thursday, and... well, something's come up. Would it be possible to move it?
3. A: Let me have a look. Thursday at half past two, is that the one?
4. B: That's it, yes. I'm really sorry, but my flight back doesn't land until Thursday afternoon now, so I won't be able to get there.
5. A: No problem at all. She's free on Friday at ten, or in the afternoon at four. Would either of those suit you?
6. B: Friday morning's tricky... Could we say four o'clock?
7. A: Of course. So that's Friday at four instead of Thursday.
8. B: Perfect. And it's still at the Milton Road office, is it?
9. A: It is, yes. I'll send you a new confirmation this afternoon.
10. B: Great, thanks so much for your help. Bye now.
11. A: You're welcome. Goodbye.

Two things to catch. First, the caller never demands the change: in lines 2 and 6 he softens each request into a past-form modal question, which makes the imposition sound smaller. This is the standard way to ask a favour of a stranger at work; the bare present form sounds abrupt by comparison. Second, listen for the three little words that place the meeting in time: one goes before the day, another before the clock time, and a third before the part of the day. The receptionist uses all three inside a single offer in line 5.

1. ___ it be possible to move it?